Digital customer service transforming customer experience for an on-screen world
"This book describes how the digital transformation of Customer Service at both an operational and cultural level is happening at some companies right now--and why customers love it. Digital customer service is turning out to be easier, more cost-effective, and more personally rewarding than mo...
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| Format: | eBook |
| Language: | Inglés |
| Published: |
Hoboken, N.J.:
Wiley
c2021.
Hoboken, New Jersey : [2021] |
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| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009644271806719 |
