Cita APA (7a ed.)

Michaeli, D. (2021). Digital customer service: Transforming customer experience for an on-screen world. Wiley.

Cita Chicago Style (17a ed.)

Michaeli, Dan. Digital Customer Service: Transforming Customer Experience for an On-screen World. Hoboken, N.J.: Wiley, 2021.

Cita MLA (9a ed.)

Michaeli, Dan. Digital Customer Service: Transforming Customer Experience for an On-screen World. Wiley, 2021.