Cita APA (7a ed.)

Swinscoe, A. (2016). How to wow: 68 effortless ways to make every customer experience amazing. Pearson.

Cita Chicago Style (17a ed.)

Swinscoe, Adrian. How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Harlow, England: Pearson, 2016.

Cita MLA (9a ed.)

Swinscoe, Adrian. How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Pearson, 2016.