The performance mapping and measurement handbook
To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics-depending on the level of detail and under...
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| Format: | eBook |
| Language: | Inglés |
| Published: |
Boca Raton :
Taylor & Francis
2013.
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| Edition: | 1st ed |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009633626606719 |
| Summary: | To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics-depending on the level of detail and understanding required. During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical |
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| Item Description: | Description based upon print version of record. |
| Physical Description: | 1 online resource (179 p.) |
| Bibliography: | Includes bibliographical references. |
| ISBN: | 9781482209549 9780429254321 9781138463851 9781466571358 |
