CUSTOMER-DRIVEN ORGANIZATION employing the kano model
Introducing the Kano ModelCase-in-Point: Power of Kano in Action Case-in-Point: Delightful Service C.I.P. 1 C.I.P. 2 Case-in Point: Performing C.I.P. 1 C.I.P. 2a C.I.P. 2bShifting FocusCase-In-Point: Communication and ContextCase-in-Point: Explici...
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| Format: | eBook |
| Language: | Inglés |
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[Place of publication not identified]
CRC Press
2017.
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| Edition: | 1st ed |
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| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009633624706719 |
Table of Contents:
- Front Cover; Contents; Preface; Acknowledgments; Introduction; Chapter 1: Introducing the Kano Model; Chapter 2: Shifting Focus; Chapter 3: Planning Tools; Chapter 4: Deployment Tools; Chapter 5: Metrics and Monitoring; Chapter 6: Root Cause Analysis; Chapter 7: Project Management; Chapter 8: Putting All the Pieces Together; Chapter 9: Conclusion; Bibliography; Back Cover
