Cita APA (7a ed.)

COLEMAN, S. (2017). CUSTOMER-DRIVEN ORGANIZATION: Employing the kano model. CRC Press.

Cita Chicago Style (17a ed.)

COLEMAN, SR. CUSTOMER-DRIVEN ORGANIZATION: Employing the Kano Model. [Place of publication not identified]: CRC Press, 2017.

Cita MLA (9a ed.)

COLEMAN, SR. CUSTOMER-DRIVEN ORGANIZATION: Employing the Kano Model. CRC Press, 2017.