Measuring e-business Web usage, performance, and availability
| Autor Corporativo: | |
|---|---|
| Otros Autores: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Austin, TX :
IBM, International Technical Support Organization
2003.
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| Edición: | 1st ed |
| Colección: | IBM redbooks.
|
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009633568606719 |
Tabla de Contenidos:
- Front cover
- Contents
- Figures
- Tables
- Notices
- Trademarks
- Preface
- The team that wrote this redbook
- Become a published author
- Comments welcome
- Part 1 Management overview
- Chapter 1. Evaluating the business value of your e-business Web sites
- 1.1 Why have a Web presence?
- 1.2 Why monitor Web traffic and behavior?
- 1.3 Analyzing traffic and usage
- 1.4 Monitoring the performance of transactions
- 1.5 Business transactions
- 1.6 e-business applications: complex layers of services
- 1.6.1 Managing e-business applications
- 1.6.2 Architecting e-business application infrastructures
- 1.7 Tivoli product structure
- Chapter 2. Web analytics
- 2.1 Measuring Web traffic
- 2.1.1 Why Web metrics are important
- 2.1.2 Web metrics delivery methods
- 2.1.3 What to do with your data
- 2.1.4 Conclusion
- Chapter 3. Tivoli e-business management solution architecture
- 3.1 Tivoli e-business management overview
- 3.1.1 e-business infrastructure and application systems
- 3.2 Managing e-business applications using Tivoli
- 3.2.1 e-business infrastructure management using Tivoli
- 3.3 Tivoli Web Site Analyzer
- 3.3.1 Complementary data collection methods
- 3.3.2 Open data management
- 3.3.3 Comprehensive e-business analysis possibilities
- 3.3.4 Other feature benefits
- 3.4 Inside Tivoli Web Site Analyzer
- 3.4.1 Base component overview
- 3.4.2 Data flow
- 3.5 Preparing for Web analytics
- Part 2 Deployment and management
- Chapter 4. Data sources for Tivoli Web Site Analyzer
- 4.1 Web server log files
- 4.1.1 Log file formats
- 4.1.2 IBM HTTP Server for Windows NT
- 4.1.3 Using IBM HTTP Server V5R3M0 for OS/390® log files
- 4.1.4 IBM WebSphere Edge Server log files
- 4.1.5 IBM Tivoli Access Manager for e-business log files
- 4.1.6 WebSphere Portal Server
- 4.1.7 Microsoft IIS Server log files.
- 4.2 WebSphere Application Server ALS
- 4.2.1 The Analytic Logging Service
- 4.2.2 WebSphere Application Server ALS record format
- 4.2.3 ALS persistence
- 4.2.4 WebSphere Application Server ALS programming sample
- 4.3 WebSphere Personalization Server
- 4.4 WebSphere Commerce Suite Version 5.1 database format
- 4.5 Incorporating non-HTTP data
- 4.5.1 Correlation
- 4.5.2 Logging Web Application Data using Web Tracker
- Chapter 5. Extending your monitoring with Web Tracker
- 5.1 Web Tracker
- 5.1.1 What is Web Tracker?
- 5.1.2 Where to use Web Tracker
- 5.1.3 Benefits of Web Tracker over log file analysis
- 5.1.4 Information collected and reported by Web Tracker
- 5.1.5 Site enablement guidelines
- 5.2 Enabling Web Tracker
- 5.2.1 The Web Tracker Enablement Tool
- 5.2.2 Starting Web Tracker data collection
- 5.3 Web Tracker in detail
- 5.3.1 Web Tracker data transmissions
- 5.3.2 Records sent and received
- 5.3.3 The Web Tracker run-time environment
- 5.3.4 Advanced topics
- 5.3.5 Migrating to Web Tracker 4.2
- 5.4 Web Tracker coding basics
- 5.4.1 Coding for JavaScript disabled browsers
- 5.4.2 Coding for JavaScript enabled browsers
- 5.4.3 Coding for both JavaScript disabled and enabled browsers
- Chapter 6. Installing a full function Web site management solution
- 6.1 Planning for Site Analyzer
- 6.1.1 Planning Site Analyzer roles
- 6.1.2 Site Analyzer configuration
- 6.1.3 Network placement
- 6.2 Pre-installation tasks
- 6.2.1 Requirements for TWSA
- 6.2.2 DB2 database considerations
- 6.2.3 WebSphere Application Server considerations
- 6.2.4 Additional pre-installation considerations
- 6.3 Tivoli Web Site Analyzer installation
- 6.3.1 Automatic installation
- 6.3.2 Manual installation
- 6.3.3 Migration and uninstallation of Tivoli Web Site Analyzer
- 6.4 Using Tivoli Web Site Analyzer.
- 6.4.1 Starting Tivoli Web Site Analyzer
- 6.4.2 Logging on to Tivoli Web Site Analyzer
- 6.4.3 Tivoli Web Site Analyzer overview
- 6.4.4 Add a new project
- 6.4.5 Add Data Imports
- 6.4.6 Creating a report
- 6.4.7 The TWSA sample Web application YourCoHotel
- 6.4.8 Get Help
- Chapter 7. Ensuring Web service provisioning
- 7.1 Keeping Web and application servers online
- 7.2 ITM for Web Infrastructure installation
- 7.2.1 IBM WebSphere Application Server
- 7.2.2 IBM HTTP Server
- 7.3 Creating managed application objects
- 7.4 WebSphere monitoring
- 7.4.1 Resource Models
- 7.4.2 Tivoli Enterprise Console adapter
- 7.5 Event handling
- 7.5.1 IBM Tivoli Monitoring for Web Infrastructure events and rules
- 7.6 Surveillance: Web Health Console
- Part 3 Monitoring Web sites
- Chapter 8. Ensuring Web site content compliance with company policies
- 8.1 Web content analysis
- 8.2 How content analysis works
- 8.3 Defining the analysis parameters
- 8.3.1 Web Crawler global setting
- 8.3.2 Web Crawler report element setting
- 8.4 Content analysis reports
- 8.4.1 Web Crawler setting
- 8.5 What happens when you run the content analysis?
- Chapter 9. Monitoring Web traffic
- 9.1 Usage analysis
- 9.1.1 How the data is gathered
- 9.1.2 Measurements for usage analysis
- Chapter 10. Turning data into information
- 10.1 User communities of reports
- 10.1.1 Web usage technical reporting
- 10.1.2 Reports for Web masters
- 10.1.3 Reports for the business office
- 10.1.4 Reports for page designers
- 10.1.5 Reports for marketing and sales
- 10.2 How the data is gathered and measured
- 10.2.1 Measurements for usage analysis
- 10.3 Generating reports
- 10.3.1 Reports and report elements and charts
- 10.3.2 Standard report elements
- 10.3.3 Customized report elements
- 10.3.4 Combined reports
- 10.4 Web site availability reports.
- 10.4.1 Broken links
- 10.4.2 HTTP return codes
- 10.4.3 Content availability tracking
- 10.5 User agent information reports
- 10.5.1 Browser Ranking
- 10.5.2 Browser Trend
- 10.5.3 Platform Ranking
- 10.5.4 Platform Trend
- 10.5.5 User Agent Ranking
- 10.5.6 User Agent Trends
- 10.6 User information reports
- 10.6.1 User Trend
- 10.6.2 New User Trend
- 10.6.3 Repeat User Trend
- 10.6.4 Unique Visitor Trend
- 10.7 Web site activity reports
- 10.7.1 Total site activity
- 10.7.2 Site activity trend
- 10.7.3 Server Ranking
- 10.7.4 Protocol Ranking
- 10.7.5 Image Ranking
- 10.7.6 The top list of Redbooks
- 10.8 Web site standards compliance reports
- 10.8.1 Pages with aggregate size over optimum
- 10.8.2 Resources over optimum size
- 10.8.3 Optimum resource number in a page
- 10.9 Web site design effectiveness reports
- 10.9.1 Where did users spend the most time?
- 10.9.2 Pages accessed the most or least often
- 10.10 Web site integrity
- 10.10.1 URI availability summary
- 10.10.2 HTTP error codes by browser type and platform
- 10.10.3 Invalid access attempt
- 10.11 User group information
- 10.11.1 Where do my users come from?
- 10.11.2 Organizations visiting the site
- 10.11.3 Competitors visiting the site
- 10.11.4 Determining visitor origin by subdomain
- 10.12 Site activity distribution pattern
- 10.12.1 Hits activities by hour of the day
- 10.12.2 Sessions distribution by hour of the day
- 10.12.3 Page view distribution by hour of the day
- 10.12.4 Traffic volume (bytes) distribution by hour of the day
- 10.13 Strategic alliances
- 10.13.1 Site referrals
- 10.13.2 Referrals
- 10.13.3 Top referring URLs
- 10.13.4 Top referring subdomains
- 10.13.5 Top referring Web sites
- 10.13.6 Traffic trend for referrals
- 10.13.7 Referrer host key/value pair ranking
- 10.13.8 Referrer Host Key/Value Pair Trend.
- 10.14 User activity
- 10.14.1 Number of visits per user
- 10.14.2 Number of hits per user
- 10.14.3 Who viewed the most pages?
- 10.14.4 Time spent by user
- 10.14.5 Abandoned cart
- 10.14.6 Shopping cart information
- 10.14.7 Shopping cart information by using Data Integration
- 10.14.8 Product display information
- 10.14.9 Products looked at by user
- 10.14.10 Shopping cart checkout information
- 10.14.11 Time spent before check out
- 10.14.12 First accessed page
- 10.14.13 Order processing information
- 10.15 Combined reports
- Chapter 11. Advanced reporting options
- 11.1 Data transformations and the report database
- 11.1.1 Sessionization
- 11.1.2 Categorization
- 11.1.3 Aggregates
- 11.1.4 Using sessionization, categories, and aggregates
- 11.2 Customizing filters
- 11.2.1 Define a filter
- 11.2.2 Add a filter in project definition
- 11.3 Using Tivoli Web Site Analyzer interactive tools
- 11.3.1 Page Inspector
- 11.3.2 Path analysis
- 11.3.3 Personalization Topic ranking
- Chapter 12. TWSA administration tasks
- 12.1 Enable e-mail notification
- 12.2 Expiring data
- 12.3 Enabling Tivoli Web Site Analyzer security
- 12.4 Publishing reports
- 12.4.1 Publishing to the local host or a shared network drive
- 12.4.2 Publishing to a FTP server
- Part 4 Extending Web analytics
- Chapter 13. Monitoring Web transaction performance
- 13.1 TMTP architecture
- 13.1.1 TMTP: Enterprise Transaction Performance
- 13.1.2 TMTP: Web Transaction Performance
- 13.2 Planning for transaction performance monitoring
- 13.2.1 Planning for ITM for Transaction Performance
- 13.2.2 Transaction performance measurement tools
- 13.2.3 Alerts and event management
- 13.2.4 Integration with IBM Tivoli Monitoring Version 5.1.1
- 13.3 Planning for the monitoring infrastructure
- 13.3.1 Web site availability and real-time response times.
- 13.3.2 ARMing applications and alerting.
