Service Integration and Management (SIAM) Professional Body of Knowledge (BoK)

Service Integration and Management (SIAM) Professional Body of Knowledge (BoK)

"The official guide for the EXIN SIAM™ Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contract...

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Detalles Bibliográficos
Autor principal: Major-Goldsmith, Michelle (author)
Autor Corporativo: Major-Goldsmith, Michelle, author (author)
Otros Autores: Dorst, Simon, author (author), Agutter, Claire, author
Formato: Libro electrónico
Idioma:Inglés
Publicado: Ely : IT Governance Publishing 2021.
Edición:Second edition
Materias:
Electronic data processing personnel > Certification.
Information technology projects > Evaluation.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009631565906719
Tabla de Contenidos:
  • Front Matter(pp. 1-4)
  • ACKNOWLEDGEMENTS(pp. 5-7)
  • FOREWORD(pp. 8-9)
  • Robert E Stroud
  • Table of Contents(pp. 10-12)
  • CHAPTER 1: INTRODUCTION(pp. 13-23)
  • CHAPTER 2: SIAM ROADMAP STAGE 1: DISCOVERY & STRATEGY(pp. 24-110)
  • CHAPTER 3: SIAM ROADMAP STAGE 2: PLAN & BUILD(pp. 111-224)
  • CHAPTER 4: SIAM ROADMAP STAGE 3: IMPLEMENT(pp. 225-249)
  • CHAPTER 5: SIAM ROADMAP STAGE 4: RUN & IMPROVE(pp. 250-299)
  • APPENDIX A: GLOSSARY OF TERMS(pp. 300-320)
  • APPENDIX B: CASE STUDIES(pp. 321-331)
  • APPENDIX C: LEAN, DEVOPS AND AGILE SIAM(pp. 332-338)
  • APPENDIX D: STAFF DISPLACEMENT LEGISLATION(pp. 339-342)
  • FURTHER READING(pp. 343-344).

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