Become ITIL® 4 foundation certified in 7 days : understand and prepare for the itil foundation ... exam with real-life examples

Become ITIL® 4 foundation certified in 7 days understand and prepare for the itil foundation ... exam with real-life examples

Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the...

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Detalles Bibliográficos
Otros Autores: Kaiser, Abhinav Krishna, author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Berkeley, California : APress [2021]
Edición:Second edition
Materias:
IT infrastructure library.
Computer Applications.
Professional Computing.
ITIL (Information technology management standard)
Information technology > Management > Standards
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009631404106719
Tabla de Contenidos:
  • Day 1
  • Chapter 1: Introduction to the New ITIL
  • Chapter 2: Brief Overview of DevOps
  • Day 2
  • Chapter 3: ITIL 101: Concepts and Core Foundation
  • Chapter 4: Holistic Approach to Service Management: Four Dimensions
  • Day 3
  • Chapter 5A: Value Creation with Service Value System
  • Chapter 5B: Influencing through Guiding Principles
  • Chapter 6: ITIL's Management of Practices
  • Day 4
  • Chapter 7: Practices to Manage Stakeholders
  • Chapter 8: Practices to Enable Service Support
  • Chapter 9: Continual Improvement
  • Day 5
  • Chapter 10: Practices to Manage Operations
  • Day 6
  • Chapter 11: Practices to Manage Changes
  • Chapter 12: Practices to Manage Releases
  • Day 7
  • Chapter 13: The Service Desk
  • Chapter 14: Tips and Tricks for Taking the ITIL Exam
  • Appendix A: Answers to Knowledge Checks.-.

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