Unequaled Tips for Building a Successful Career through Emotional Intelligence
The real secret to career success and what it takes to get ahead is EQ UNEQUALED is the client service professional's guide to getting ahead and achieving professional goals. You're smart and hard working, but guess what—so is everyone else. So how do you stand out? You need to distinguish...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Somerset :
Wiley
2016.
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| Edición: | 1st edition |
| Colección: | THEi Wiley ebooks.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009631265406719 |
Tabla de Contenidos:
- Cover; Title Page; Copyright; Contents; Preface; Acknowledgments; Part 1: Navigating Your Career (How to Manage Yourself); Chapter I: What Is There Other Than Brains and Hard Work?; Chapter II: Emotional Quotient (EQ); Adaptability; Adapting to Adversity; Collaboration; Empathy; Chapter III: The Three Ds: Details, Deadlines, and Data; Details Always Matter; Know Your Deadlines; Get the Data Right!; Chapter IV: Expectations and Evaluations; Promotion Committee; Grab That Cup of Coffee with the Boss; Chapter V: Networking: Risks, Benefits, and Tips; Benefits of Networking; Be Systematic
- IcebreakersCurrency; Chapter VI: Where Are You?; How to Be Happier; Create a Roadmap to Your Dream Job; Navigating the Headwinds and Tailwinds of Your Career; Chapter VII: Selling Yourself; Speak Up; Chapter VIII: The Path to Sponsorship; Role Models; Mentors; Sponsors; Chapter IX: Magic Formula; Ability; Opportunity; Courage; Part 2: Becoming More Commercial (How to Work with Your Clients); Chapter X: Why Is Being Commercial Relevant to You?; Turn Client Relationships into Revenue; How to Be More Commercial; Chapter XI: How to Win Business; The Art of Building Client Relationships
- How to Monetize Client RelationshipsHow to Better Persuade Others; Chapter XII: How to Prepare for the Client Meeting; The Four Rs; Change of Mindset; Have a Strong Opening and Strong Close; How to Ask for the Order; Dealing with Rejection; Chapter XIII: Differentiating Yourself with Clients; Differentiating Yourself through Likability and Trust; Differentiating Yourself through Insight; Using the Apple Five Steps of Service; Chapter XIV: Assessing the Client Situation; Know Your Client's Vital Signs; How to Know if You Are Making Progress with a Client
- Chapter XV: How Firm Strategy Is CommercialKnow Your Firm's Strategy; Connect Firm Strategy to Commercial Impact; Clients Hire Your Firm and They Hire You; Trust-Based Client Relationships; Part 3: Becoming an Exceptional Leader; Chapter XVI: Engaging and Leading People; Three Hats; Three Cs of Team Building; Screening Prospective Team Members; Chapter XVII: The War for Talent; The Three Ms; Be Alert to the Three Ds; Values and Culture; Chapter XVIII: Importance of Exceptional Leadership; Herzberg's Motivation-Hygiene Theory; A Team Never Forgets How You Make Them Feel
- Importance of Optimistic LeadershipDefinition of a Good Boss; Knee-Jerk Reaction; Adaptive Leadership; Chapter XIX: Control the Controllables; Chapter XX: Closing Advice; Ten Books that Might Help You; Highly Practical Tips; Summary; About the Author; Index; EULA
