Just Culture Restoring Trust and Accountability in Your Organization, Third Edition
A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning? This third edition of Sidney...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Boca Raton, FL :
CRC Press
[2018].
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| Edición: | 3rd edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009631249106719 |
Tabla de Contenidos:
- Contents: Foreword; Case study: under the gun; Preface; Case study: when does a mistake stop being honest?; Retributive and restorative just cultures; Case study: are all mistakes equal?; Why do your people break the rules?; Case study: hindsight and shooting down an airliner; Safety reporting and honest disclosure; Case study: a nurse's error became a crime; The criminalization of human error; Case study: industry responses to criminalization; What is the right thing to do?; Case study: there's never one 'true' story; References; Index.
