The hard and soft sides of change management tools for managing process and people
Change isn't going anywhere. Learn how to manage it. We live in a wild world of volatility, unpredictability, chaos, and ambiguity, with change seemingly as the only constant. Change can be difficult. It often induces resistance, panic, and fatigue. And, as you may expect or have experienced fi...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Alexandria, Virginia :
Association for Talent Development
[2021]
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009631202006719 |
Tabla de Contenidos:
- Intro
- Title Page
- Copyright
- Dedication
- Contents
- Introduction
- Chapter 1. The Challenge of Change Management
- Section 1. Defining What's Changing and the Path to Get There
- Chapter 2. The DBZ Applicant Tracking System Case
- Chapter 3. Determining What's Changing
- Chapter 4. Creating the Path
- Section 2. Involving the Right People in the Right Way
- Chapter 5. The JCo Acquisition Case
- Chapter 6. Leading and Managing the Change
- Chapter 7. Generating Advocacy on the Ground
- Chapter 8. Listening to Opposing Views
- Chapter 9. Accounting for Key Stakeholders
- Chapter 10. Designating Roles, Responsibilities, and Authority
- Section 3. Building Awareness, Understanding, and Support
- Chapter 11. The PCo Business Transformation Case
- Chapter 12. Communicating About Change
- Chapter 13. Developing Knowledge, Skills, and Attitudes Needed to Support the Change
- Chapter 14. Anticipating and Addressing Resistance
- Section 4. Assessing Progress and Making Adjustments
- Chapter 15. The TCW Relocation Case
- Chapter 16. Learning From Successes and Mistakes
- Chapter 17. Dealing With Thorny Issues
- Chapter 18. And Then Everything Changed
- Acknowledgments
- Appendix
- References
- Index
- About the Author
- Back Cover.
