Clatworthy, S. D. (2019). The experience-centric organization: How to win through customer experience (First edition.). O'Reilly.
Cita Chicago Style (17a ed.)Clatworthy, Simon David. The Experience-centric Organization: How to Win Through Customer Experience. First edition. Beijing: O'Reilly, 2019.
Cita MLA (9a ed.)Clatworthy, Simon David. The Experience-centric Organization: How to Win Through Customer Experience. First edition. O'Reilly, 2019.
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