de Rouw, L., & Johnson, B. (2020). The Universal Service Desk (USD) - Implementing, controlling and improving service delivery (1st edition.). IT Governance Publishing.
Chicago Style (17th ed.) Citationde Rouw, Léon-Paul, and Brian Johnson. The Universal Service Desk (USD) - Implementing, Controlling and Improving Service Delivery. 1st edition. IT Governance Publishing, 2020.
MLA (9th ed.) Citationde Rouw, Léon-Paul, and Brian Johnson. The Universal Service Desk (USD) - Implementing, Controlling and Improving Service Delivery. 1st edition. IT Governance Publishing, 2020.
Warning: These citations may not always be 100% accurate.
