APA (7th ed.) Citation

Lee, V., Loveys, B., Singh, A., & Yates, R. (2020). Communicating with your customers: The evolution of conversational AI (First edition.). O'Reilly Media.

Chicago Style (17th ed.) Citation

Lee, Vivian, Brian Loveys, Aameek Singh, and Robert Yates. Communicating with Your Customers: The Evolution of Conversational AI. First edition. Sebastopol, CA: O'Reilly Media, 2020.

MLA (9th ed.) Citation

Lee, Vivian, et al. Communicating with Your Customers: The Evolution of Conversational AI. First edition. O'Reilly Media, 2020.