Cita APA (7a ed.)

Lawrence, A., Stickdorn, M., Hormess, M., & Schneider, J. (2019). What is service design? (First edition.). O'Reilly Media.

Cita Chicago Style (17a ed.)

Lawrence, Adam, Marc Stickdorn, Markus Hormess, y Jakob Schneider. What Is Service Design? First edition. Sebastopol, CA: O'Reilly Media, 2019.

Cita MLA (9a ed.)

Lawrence, Adam, et al. What Is Service Design? First edition. O'Reilly Media, 2019.