Cita APA (7a ed.)

Kalbach, J. (2021). Mapping experiences: A guide to creating value through journeys, blueprints and diagrams (Second edition.). O'Reilly.

Cita Chicago Style (17a ed.)

Kalbach, James. Mapping Experiences: A Guide to Creating Value Through Journeys, Blueprints and Diagrams. Second edition. Sebastopol, California: O'Reilly, 2021.

Cita MLA (9a ed.)

Kalbach, James. Mapping Experiences: A Guide to Creating Value Through Journeys, Blueprints and Diagrams. Second edition. O'Reilly, 2021.