People-centric skills : interpersonal and communication skills for financial professionals

People-centric skills interpersonal and communication skills for financial professionals

"Business leaders consistently list communication and critical thinking and the required skills for an employee to be successful. As Generation Z is entering the work force, the communication gap between Z and Boomers or Generation X is widening significantly. People-Centric Skills 2.0 takes ou...

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Bibliographic Details
Other Authors: Goldberg, Danny M., 1975- author (author)
Format: eBook
Language:Inglés
Published: Hoboken, New Jersey : Wiley [2020]
Edition:Second edition
Subjects:
Communication in organizations.
Interpersonal communication.
Auditor-client relationships.
Conflict management.
Problem solving.
Corporate culture.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630901806719
Table of Contents:
  • The people-centric journey begins anew
  • Reading through people
  • Emotional intelligence
  • Different points of view: using self-awareness and empathy effectively
  • Wrong mode = wrong mood: determining the optimal mode of communication
  • Influencing change throughout any business
  • Projecting the real you: public speaking
  • Coaching and mentoring
  • Presentation skills and body language
  • Thinking quickly on your feet
  • Coaching & mentoring, part II
  • Crisis management.

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