People-centric skills interpersonal and communication skills for financial professionals
"Business leaders consistently list communication and critical thinking and the required skills for an employee to be successful. As Generation Z is entering the work force, the communication gap between Z and Boomers or Generation X is widening significantly. People-Centric Skills 2.0 takes ou...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
Wiley
[2020]
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| Edición: | Second edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630901806719 |
Tabla de Contenidos:
- The people-centric journey begins anew
- Reading through people
- Emotional intelligence
- Different points of view: using self-awareness and empathy effectively
- Wrong mode = wrong mood: determining the optimal mode of communication
- Influencing change throughout any business
- Projecting the real you: public speaking
- Coaching and mentoring
- Presentation skills and body language
- Thinking quickly on your feet
- Coaching & mentoring, part II
- Crisis management.
