Proving the Value of Soft Skills Measuring Impact and Calculating ROI
A Step-by-Step Guide to Showing the Value of Soft Skill Programs As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining...
| Otros Autores: | , , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Alexandria, VA :
ATD Press
[2020]
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630886806719 |
Tabla de Contenidos:
- Intro
- Title Page
- Copyright
- Contents
- Preface
- Part I: The ROI Methodology: A Credible Approach to Evaluating Soft Skills Programs
- Chapter 1. The Soft Skills Challenge
- Chapter 2. Why Evaluation Matters
- Chapter 3. Align to Business Results
- Chapter 4. Design Evaluation From Input to Impact
- Chapter 5. Collect Data
- Chapter 6. Isolate the Effects of the Program
- Chapter 7. Convert Data to Monetary Values
- Chapter 8. Identify Intangibles, Capture Costs, and Calculate ROI
- Chapter 9. Use Results in Creative Ways
- Part II: Evaluation in Action: Case Studies on the Evaluation of Soft Skills Programs
- Chapter 10. Measuring ROI in Competency-Based Interviewing Training
- Chapter 11. Transitioning From College to Corporate Program: An ROI Impact Study
- Chapter 12. Combining Motivational Forces to Deliver Team Performance and a Positive ROI
- Chapter 13. Measuring ROI for Emerging Leaders Development Program
- Chapter 14. ROI Evaluation of a Coaching Culture Institutionalization Project
- Chapter 15. Measuring ROI in Coaching for Sales Managers
- Chapter 16. Measuring ROI in Leadership Development
- References
- Index
- About ROI Institute
- About the Authors.
