Learning servicenow : administration and development on the NOW platform, for powerful IT automation

Learning servicenow administration and development on the NOW platform, for powerful IT automation

IT service management automation at your fingertips About This Book Learn to leverage ServiceNow's capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Im...

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Detalles Bibliográficos
Otros Autores: Woodruff, Tim, author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Birmingham ; Mumbai : Packt 2018.
Edición:Second edition
Materias:
Application software > Development.
Enterprise resource planning.
Information technology > Management.
software
computer applications
information technology
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630644206719
Tabla de Contenidos:
  • Cover
  • Title
  • Copyright and Credits
  • Packt Upshell
  • Contrubutors
  • Table of Contents
  • Preface
  • Chapter 1: The Interface
  • Versions
  • Frames
  • Banner frame
  • System settings
  • Help
  • Connect chat conversations
  • Global text search
  • Profile
  • The application navigator
  • Filter text box
  • Favorites
  • History
  • Important application menus and modules
  • Content frame
  • UI settings and personalization
  • Summary
  • Chapter 2: Lists and Forms
  • List v2 versus List v3
  • Lists and tables
  • Creating a custom table
  • Creating an update set
  • Creating the table
  • Adding a field
  • List view
  • Condition builder
  • Building a filter
  • Dot-walking
  • Forms
  • Form designer
  • Form layout
  • Related lists
  • Summary
  • Chapter 3: UI Customization
  • UI15 versus UI16
  • Switching between UI15 and UI16
  • Branding your instance
  • Custom themes
  • UI-impacting system properties
  • Configuring service portal UI
  • Creating a custom homepage
  • Styling pages and widgets
  • Setting up the War Room page
  • Styling the CMS
  • Summary
  • Chapter 4: Understanding Data and Relationships
  • One-to-many relationships in ServiceNow
  • Many-to-many relationships in ServiceNow
  • Creating a M2M table
  • Other M2M relationships
  • Enforcing one-to-one relationships
  • Defining custom relationships
  • Database table inheritance
  • Summary
  • Chapter 5: Tasks and Workflows
  • Important task fields
  • Active
  • Additional comments and work notes
  • Assigned to and Assignment group
  • Created, Created by, Updated, and Updated by
  • Description and short description
  • Number
  • State
  • Journals and the activity formatter
  • Extending the task table
  • Workflows
  • Important workflow activities
  • User and group approval
  • Approval coordinator
  • If
  • Switch
  • Wait for Condition
  • Create Task and Catalog Task
  • Branch and Join.
  • Return value
  • Run Script
  • Set Values
  • Pausing workflows
  • Workflow Stages
  • Demo
  • SLAs
  • Approvals
  • Assignment
  • Creating Task fields
  • Summary
  • Chapter 6: UI and Data Policies
  • UI policies
  • Catalog UI policies
  • Reverse if false
  • Scripting in UI policies
  • UI Policy Order
  • Demo
  • Data policies
  • Demo
  • Converting between data and UI policies
  • Demo
  • Data policies versus ACLs
  • Summary
  • Chapter 7: User Administration and Security
  • What is a user?
  • Groups and roles
  • Impersonating users for testing
  • Emails and notifications
  • Demo
  • Notification devices
  • User preferences
  • Default preferences
  • Preferences in update sets
  • Scripting user preferences
  • ACLs - security rules
  • ACL process order
  • High security plugin
  • Summary
  • Chapter 8 : Introduction to Scripting
  • To script, or not to script?
  • Client-side versus server-side APIs
  • Client-side APIs
  • Server-side APIs
  • Where scripting is supported
  • Access controls
  • Business rules
  • Client scripts and catalog client scripts
  • Condition builder (and the URL)
  • Default value
  • Script includes
  • UI actions
  • UI policies and catalog UI policies
  • UI scripts
  • Workflow activities
  • Integrated development environment
  • Script tree
  • Script auto-completion
  • Script editor macros
  • Documentation macro
  • For-loop macro
  • GlideRecord macros
  • Demo
  • Summary
  • Chapter 9: The Server-Side Glide API
  • The structure of an API class
  • Server-side APIs
  • GlideRecord
  • Initialize
  • Example usage
  • addQuery()
  • Available query operators
  • Example usage
  • addActiveQuery()
  • addNullQuery() and addNotNullQuery()
  • Example usage
  • canRead(), canWrite(), canCreate(), and canDelete()
  • Example usage
  • deleteRecord() and deleteMultiple()
  • Example usage
  • get()
  • Example usage
  • getDisplayValue()
  • Example usage.
  • getValue() and getUniqueValue()
  • Example usage
  • hasNext()
  • Example usage
  • initialize() and insert()
  • Example usage
  • next()
  • Example usage
  • orderBy() and orderByDesc()
  • Example usage
  • query()
  • Example usage
  • setAbortAction()
  • Example usage
  • setLimit()
  • Example usage
  • setValue()
  • Example usage
  • setWorkflow()
  • Example usage
  • update() and updateMultiple()
  • Example usage
  • GlideElement
  • changes(), changesFrom() and changesTo()
  • Example usage
  • getDisplayValue()
  • Example usage
  • getED()
  • Example usage
  • getReferenceTable() and getRefRecord()
  • Example usage
  • nil()
  • Example usage
  • toString()
  • Example usage
  • GlideDateTime
  • Adding or removing time
  • Example usage
  • getDayOfMonth() and getDayOfWeek()
  • Example usage
  • GlideSession
  • getClientData() and putClientData()
  • Example usage
  • GlideSystem
  • addErrorMessage() and addInfoMessage()
  • Example usage
  • debug()
  • Example usage
  • eventQueue()
  • Example usage
  • getProperty()
  • Example usage
  • getUser()
  • Example usage
  • getUserID()
  • Example usage
  • hasRole()
  • Example usage
  • GlideUser
  • getPreference() and savePreference()
  • Example usage
  • hasRole()
  • Example usage
  • isMemberOf()
  • Example usage
  • Summary
  • Chapter 10: The Client-Side Glide API
  • Client-side APIs
  • GlideAjax
  • GlideForm (g_form)
  • Setting/clearing messages on the form and fields
  • Dealing with drop-down list fields
  • Getting and setting values on the form
  • Controlling field visibility
  • Setting fields mandatory and read-only
  • Submitting a client-side form
  • Disabling checking for mandatory fields
  • GlideUser (g_user)
  • Getting user details
  • Checking user permissions
  • Getting client data
  • GlideRecord
  • Querying for one or more records
  • Deleting a record asynchronously
  • Summary
  • Chapter 11: Server-Side Scripting.
  • Dot-walking and GlideElement
  • Script includes
  • Server-side GlideAjax
  • Business rules
  • After business rules
  • Asynchronous business rules
  • Display business rules and g_scratchpad
  • Default versus calculated field values
  • Default values
  • Calculated values
  • Summary
  • Chapter 12: Client-Side Scripting
  • Client scripts
  • Client script types
  • onLoad
  • onChange
  • onSubmit
  • onCellEdit
  • Security
  • Compatibility
  • Build for performance
  • Reference fields
  • GlideAjax and asynchronous GlideRecord
  • g_scratchpad
  • UI scripts
  • Running only necessary scripts
  • Scripts from the server
  • Summary
  • Chapter 13: Service Portal Scripting
  • Setting up appointments
  • URLs in the service portal
  • Creating the meeting widget
  • Aesthetic changes
  • Option schema
  • Troubleshooting widgets
  • Summary
  • Chapter 14: Debugging
  • Logging
  • Client-side debugging
  • Debugging field visibility
  • Server-side debugging
  • Reference versus value
  • Debugging security
  • JavaScript debugger
  • Debugger interface
  • Breakpoints
  • General debugging
  • Summary
  • Chapter 15: Pro Tips
  • Admin pro tips
  • List personalization
  • Update set selector
  • Reference field background color
  • List v3 rendering
  • List, form, and new window shortcuts
  • Adding the ServiceNow frame by URL
  • Impersonation simplification
  • Derived field risks
  • Finding derived fields and other field data
  • Dictionary overrides
  • Scripting pro tips
  • Avoiding nested loops
  • Limit logging
  • Always use getters and setters
  • What the pros wish they knew
  • Field case
  • Generating encoded query strings
  • How to modify OOB scripts
  • Other technical best practices
  • Summary
  • Index.

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