Service level manager careers in IT service management
Service level management provides a framework in which IT services are defined, agreed upon and delivered. The role of service level manager is a critical one in that the agreements negotiated with customers should inform most if not all of the activities of the service provider. Rarely is this the...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Swindon, UK :
BCS Learning & Development
[2017]
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| Edición: | 1st edition |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630626406719 |
