Cita APA (7a ed.)

BCS, The Chartered Institute for IT, issuing body, & Sansbury, J. (2017). Service level manager: Careers in IT service management (1st edition.). BCS Learning & Development.

Cita Chicago Style (17a ed.)

BCS, The Chartered Institute for IT, issuing body, y John Sansbury. Service Level Manager: Careers in IT Service Management. 1st edition. Swindon, UK: BCS Learning & Development, 2017.

Cita MLA (9a ed.)

BCS, The Chartered Institute for IT, issuing body, y John Sansbury. Service Level Manager: Careers in IT Service Management. 1st edition. BCS Learning & Development, 2017.