How to work with and lead people not like you : practical solutions for today's diverse workplace

How to work with and lead people not like you practical solutions for today's diverse workplace

If you're in a diverse team, you know employee differences can cause miscommunication, lower trust, and hurt productivity. . . It doesn't have to be this way! The people you work with may be from a different generation, different culture, different race, different gender, or just a differe...

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Detalles Bibliográficos
Otros Autores: McDonald, Kelly, 1961- author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Hoboken, New Jersey : Wiley 2017.
Edición:1st edition
Materias:
Diversity in the workplace > Management.
Management > Cross-cultural studies.
Intercultural communication.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630624206719
Tabla de Contenidos:
  • Intro
  • Title Page
  • Table of Contents
  • Acknowledgments
  • PART I: Working with People Not Like You: How to Build Relationships and Foster Connections across Different Cultures and Values
  • CHAPTER 1: "I Used to Just Be Able to Do My Job-Now I Have to Be Politically Correct"
  • DIVERSITY FATIGUE-WHY PEOPLE ROLL THEIR EYES WHEN THEY HEAR THE WORD "DIVERSITY"
  • THE NEW DEMOGRAPHICS
  • WORKING WITH PEOPLE NOT LIKE YOU IS THE NEW NORMAL
  • WE'RE NOT GOING BACK TO THE WAY THINGS USED TO BE
  • RESENTMENT IS A CHOICE
  • CHAPTER 2: How to Break the Ice, Show Respect, and Build Trust with People Not Like You
  • STEP 1: BREAK THE ICE BY STARTING A CONVERSATION
  • STEP 2: FOCUS ON THE PERSON, NOT THEIR DIFFERENCES
  • STEP 3: FIND COMMON GROUND-IT'S THERE SOMEWHERE
  • CHAPTER 3: How Do We Talk about Real Differences in People and Groups That Create Conflict or Hurt Productivity-Without Stereotyping or Offending?
  • HOW TO HAVE A CONSTRUCTIVE CONVERSATION ABOUT CONFLICT WITH PEOPLE WHO ARE DIFFERENT FROM YOU
  • FOUR MAGIC WORDS THAT MAKE IT EASIER TO START A CONVERSATION ABOUT CONFLICT
  • CHAPTER 4: Working with People Who Don't Speak English
  • CHAPTER 5: Dealing with People, Groups, or Values You Don't Like: How to Get Along and Work Together Anyway
  • PART II: Leading People Not Like You-How to Get a Diverse Group of People to Trust Each Other and Work Together
  • CHAPTER 6: How to Break the Ice and Build Trust in Diverse Work Groups
  • START HERE
  • HOW TO BREAK THE ICE WITH DIVERSE TEAM MEMBERS
  • LEADING A VIRTUAL TEAM
  • BUILDING TRUST
  • CHAPTER 7: The Leader's Role: Educating and Setting the Example
  • MAKING "WE VALUE DIVERSITY" REAL FOR YOUR PEOPLE
  • DOS AND DON'TS FOR LEADING PEOPLE NOT LIKE YOU
  • CHAPTER 8: Dealing with Conflict and Prejudice and Having Hard Conversations about Differences
  • DON'T SHY AWAY FROM CONSTRUCTIVE CONFLICT.
  • DEALING WITH NAYSAYERS AND DERAILERS
  • CHAPTER 9: Don't Just Hire People Who Are Like You-But Avoid Tokenism
  • IT'S NOT AS SIMPLE AS "THE BEST PERSON FOR THE JOB"
  • BRING IT BACK TO BUSINESS
  • DON'T HIRE THE WRONG PERSON-JUST TO SATISFY A DESIRE FOR DIVERSITY
  • TOP DOWN BEATS BOTTOM UP
  • CHAPTER 10: Navigating the Waters of Promotions and Professional Development
  • CHAPTER 11: Making Accommodations for Employees-Do You Have To?
  • TELECOMMUTING, PARENTHOOD, AND PRAYERS, OH MY!
  • BRING IT BACK TO BUSINESS
  • Conclusion
  • Index
  • End User License Agreement.

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