APA (7th ed.) Citation

Liker, J., & Ross, K. (2016). The Toyota Way to Service Excellence: Lean Transformation in Service Organizations (1st edition.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Liker, Jeffrey, and Karyn Ross. The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. 1st edition. McGraw-Hill, 2016.

MLA (9th ed.) Citation

Liker, Jeffrey, and Karyn Ross. The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. 1st edition. McGraw-Hill, 2016.

Warning: These citations may not always be 100% accurate.