Cita APA (7a ed.)

van Hove, S. D. a., & Thomas, M. (2016). Pragmatic application of service management: The five anchor approach (Second edition.). IT Governance Publishing.

Cita Chicago Style (17a ed.)

van Hove, S. D. author, y Mark Thomas. Pragmatic Application of Service Management: The Five Anchor Approach. Second edition. Cambridgeshire, England: IT Governance Publishing, 2016.

Cita MLA (9a ed.)

van Hove, S. D. author, y Mark Thomas. Pragmatic Application of Service Management: The Five Anchor Approach. Second edition. IT Governance Publishing, 2016.