Servicenow cookbook over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently
Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently About This Book Solve problems and challenges encountered while implementing or using ServiceNow in your organization Helps you build core administration, management, and maint...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Birmingham :
Packt Publishing
2017.
|
| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630303906719 |
Tabla de Contenidos:
- Cover
- Copyright
- Credits
- About the Author
- About the Reviewer
- www.PacktPub.com
- Customer Feedback
- Table of Contents
- Preface
- Chapter 1: Getting Started with Service-Now
- Introduction
- Service-Now prerequisites
- Service-Now and the ITIL framework
- How it works…
- See also
- Understanding Service-Now procurement
- Understanding Service-Now roles and licensing
- There's more…
- Understanding the Service-Now setup
- Accessing the Service-Now application
- Getting ready
- How to do it…
- How it works…
- There's more…
- See also
- Microsoft Active Directory authentication
- Getting ready
- How to do it…
- How it works…
- There's more…
- Logging in to the Service-Now application portal or end user view
- Getting ready
- How to do it…
- There's more…
- See also
- Creating service requests from the Service-Now portal
- Getting ready
- How to do it…
- There's more…
- Understanding the Service-Now IT view
- Getting ready
- How to do it…
- How it works…
- There's more…
- See also
- Understanding Service-Now's self-service application
- Getting ready
- How to do it…
- See also
- Understanding Service-Now's service desk application
- Getting ready
- How to do it…
- Understand unique record identifier
- Getting ready
- How to do it…
- There's more…
- See also
- Using the incident management application
- Getting ready
- How to do it…
- How it works…
- There's more…
- See also
- Using the related lists of applications
- Getting ready
- How to do it…
- See also
- Using the problem management application
- Getting ready
- How to do it…
- How it works…
- There's more…
- Using the change management application
- Getting ready
- How to do it…
- There's more…
- See also
- Creating the change/problem task from the incident task
- Getting ready
- How to do it….
- Chapter 2: Performing Core Configuration and Management Tasks
- Introduction
- Setting up basic configuration
- Getting ready
- How to do it…
- Understanding LDAP servers
- Getting ready
- How to do it…
- Understanding user administration
- Getting ready
- How to do it…
- Understanding group administration
- Getting ready
- How to do it…
- Using service-now plugins
- Getting ready
- How to do it…
- Configuring the Service-Now form
- Getting ready
- How to do it…
- There's more…
- See also
- Configuring UI policies on Service-Now forms
- Getting ready
- How to do it…
- Configuring UI actions on forms
- Getting ready
- How to do it…
- Understanding deployments or update sets
- Getting ready
- How to do it…
- There's more…
- See also
- Getting into CMDB
- Getting ready
- How to do it…
- There's more…
- See also
- Setting up an SLA/OLA/underpinning contract
- Getting ready
- How to do it…
- See also
- Setting up system rules
- Getting ready
- How to do it…
- There's more…
- Understanding the system dictionary
- Getting ready
- How to do it…
- Understanding the Service-Now tables schema
- Getting ready
- How to do it…
- Getting into system security
- Getting ready
- How to do it…
- There's more…
- Chapter 3: Building Data-Driven Application
- Introduction
- Starting a new application
- Getting ready
- How to do it…
- Getting into new modules
- Getting ready
- How to do it…
- Getting into the client script
- Getting ready
- How to do it…
- Getting into the server-side script
- Getting ready
- How to do it…
- Understanding the team development plugin
- Getting ready
- How to do it…
- Understand web services
- Getting ready
- How to do it…
- See also
- Understanding development best practice
- Getting ready
- How to do it…
- Chapter 4: Configuring Alerts and Notifications.
- Introduction
- Understanding the Service-Now system mailbox
- Getting ready
- How to do it…
- Creating a new e-mail notification
- Getting ready
- How to do it…
- Creating an e-mail template
- Getting ready
- How to do it…
- Creating an e-mail notification script
- Getting ready
- How to do it…
- Setting up an inbound e-mail action
- Getting ready
- How to do it…
- Inbound e-mail action - new
- Getting ready
- How to do it…
- Inbound e-mail action - forward
- Getting ready
- How to do it…
- Inbound e-mail action - reply
- Getting ready
- How to do it…
- There's more…
- E-mail Notification by event registry
- Getting ready
- How to do it…
- E-mail notification troubleshooting
- Getting ready
- How to do it…
- Chapter 5: Building and Configuring Reports
- Introduction
- Viewing and running reports
- Getting ready
- How to do it…
- Creating new reports
- Getting ready
- How to do it…
- Scheduling reports
- Getting ready
- How to do it…
- There's more…
- Sending multiple reports in one e-mail
- Getting ready
- How to do it…
- Creating a table-specific report module
- Getting ready
- How to do it…
- Creating a dashboard
- Getting ready
- How to do it…
- Including the date in a report's e-mail notification
- Getting ready
- How to do it…
- Working with the report's header and footer template
- Getting ready
- How to do it…
- Working with the report sources
- Getting ready
- How to do it…
- Working with the report range
- Getting ready
- How to do it…
- Creating a database view
- Getting ready
- How to do it…
- Chapter 6: Creating and Configuring Workflow Activities
- Introduction
- Understanding the Service-Now workflow
- Getting ready
- How to do it…
- Attaching a workflow with the service catalog
- Getting ready
- How to do it…
- Attaching workflows with current/new modules.
- Getting ready
- How to do it…
- There's more…
- Workflow troubleshooting
- Getting ready
- How to do it…
- Setting up an approval activity
- Getting ready
- How to do it…
- Working with condition activities
- Getting ready
- How to do it…
- Working with task activities
- Getting ready
- How to do it…
- Working with workflow utilities
- Getting ready
- How to do it…
- Setting up e-mail notifications from workflows
- Getting ready
- How to do it…
- How to configure a timer in workflows
- Getting ready
- How to do it…
- Understanding the approval engine
- Getting ready
- How to do it…
- Chapter 7: Auditing and Diagnosing Service-Now
- Understanding auditing in Service-Now
- Getting ready
- How to do it…
- Working with auditing tables
- Getting ready
- How to do it…
- There's more…
- See also
- Understanding Service-Now upgrades
- Getting ready
- How to do it…
- Working with system logs
- Getting ready
- How to do it…
- There's more…
- See also
- System diagnostics
- Getting ready
- How to do it…
- Working with background scripts
- Getting ready
- How to do it…
- Working with Field Watcher
- Getting ready
- How to do it…
- Working with JavaScript logs
- Getting ready
- How to do it…
- Index.
