The employee experience advantage how to win the war for talent by giving employees the workspaces they want, the tools they need, and a culture they can celebrate
Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don't Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more en...
| Otros Autores: | , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
Wiley
2017.
|
| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630269506719 |
Tabla de Contenidos:
- Acknowledgements
- We all care about experience (introduction)
- The evolution of employee experience
- Utility
- Research on employee experience
- Employee experience drivers
- The reason for being and the three employee experience environments
- Reason for being
- The physical environment
- The technological environment
- The cultural environment
- The employee experience equation
- The nine types of organizations
- Employee experience distribution
- The business value of employee experience
- Business metrics and financial performance
- Building the experiential organization
- System 1 vs system 2 experiences
- The employee experience design loop
- The starbucks model of transparency
- Moments that matter or moments of impact
- Employee experience and moments that matter
- The employee experience pyramid
- What about the actual work?
- Who owns the employee experience?
- The role of employees
- Where to start
- Focus on what makes your company unique
- Growing vs grown-up companies
- A futurist's perspective
- Appendix.
