Leading the Malcolm Baldrige way
The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 18 Malcolm Baldrige Award winners For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspi...
| Otros Autores: | , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill
[2017]
|
| Edición: | 1st edition |
| Colección: | McGraw-Hill's AccessEngineering
|
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630253306719 |
Tabla de Contenidos:
- An introduction to Baldrige
- Why employee engagement matters
- Organizational culture and how it impacts employee engagement
- Drivers of employee engagement
- Using data to drive engagement
- When you're already a pretty good organization
- Maintaining momentum when facing a downturn
- The challenges of being a very large organization
- The challenges of being a very small organization
- Getting all of the senior leaders on board
- Confronting a culture of entitlement
- Employee engagement and the bottom line
- Common characteristics of the leaders of Baldrige award winning organizations
- Lessons learned about the journey
- Other benefits of preparing an application : teamwork and
- Leadership development
- Accelerating excellence.
