A safe place for dangerous truths using dialogue to overcome fear & distrust at work
This unique book shows how, using the formal process of ""dialogue,"" businesses can create an environment where people feel free to tell the truth, no matter who disturbing. In a lively discussion, the author shows managers how to use this technique to encourage truth-telling by...
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| Format: | eBook |
| Language: | Inglés |
| Published: |
New York :
AMACOM
[2006]
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| Edition: | 1st edition |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630227706719 |
Table of Contents:
- Cover; Half title; Title; Contents; Acknowledgments; Introduction; Part 1: Dialogue Defined; 1 Why Dialogue?; Shooting in the Dark; Thinking New Thoughts; The "Real Problem"; Dialogue Skills for Dangerous Truths; Learning Schmearning; Reengineering Communication; If People Were Cows; Collective Learning Disabilities; Coherence; Group Self-Awareness; Collective Introspection; Shared Action; 2 How Hard Can It Be?; What's the Big "D"?; Finding a Choir to Preach To; Selling Dialogue; Go Big Picture and Benefits; Remember a Time When; A Credible Process; Mapping the Mental Terrain
- Making Dialogue User-Friendly3 The Five Stages of Dialogue; Group Dynamics 101; Conflict as a Raw Material to Innovation; A Picture Is Worth a Thousand Words; Form, Storm, Norm, and Perform With a Developmental Twist; False Clarity; 4 When the Group Doesn't Wanna Go There; Expanding Personal Responsibility; Resistance Is Natural; Sounds Like a Personal Problem; Paths of Least Resistance; The Four Group Escape Strategies; The "Flight" Avoidance Strategy; The "Fight" Avoidance Strategy; The "Pairing" Avoidance Strategy; The "Dependency" Avoidance Strategy; When the Ego Doesn't Wanna Hear It
- Developing Mental AgilityThe Four Individual Escape Strategies; Tenacity; Factumptionism; Reductionism; Distancing; Brain Training; Part 2: With All That Going Against You: The How-To's of Dialogue; 5 Before You Begin; Cornfield and a Shotgun; Can't Make 'Em Drink; Thirsty?; Speed Kills; Quality Can Be Inconvenient; Being There; It Takes How Long?; What Are We Going to Discuss?; 6 It's All in the Setup; Setting the Climate; A Safe Place for Dangerous Truths; Dare We Hope?; Raise the Bar; I'm In; I'll Drive; Where Is It That We Are Going?; Smorgasbord of Rules; Their Process, Not Yours
- 7 The GoalFaith; Soft Eyes; The Basic Group Skills of Dialogue; The Ability to See Judgments; Heretical Thinking; Curiosity to Hear Opposite Views; Personal Responsibility; 8 Structure for an Unstructured Process; The Basics; Rounds; Psychological Silence; Intervention of Awareness; Intervention to Facilitate New Skills; Silence; Stories; Bringing It to Closure; The Balance; Part 3: Building Blocks: Seven Basic Facilitator Skills; 9 Taking the Pulse of the Group; Background Material Will Make You Go Blind; Who Are You?; Process, Not Content; Hell-l-l-o-o-o?; Flexibility; Find Their Desire
- 10 Taking Responsibility to Not Take ResponsibilityRetooling Basic Expectations; Creating a Vacuum of Responsibility (or Sucking Them In); Helping Things "Get Out of Hand"; Don't Become a Load-Bearing Wall; Being a Good Lifeguard; The Culture of Dependence; Accountability of Another Kind; 11 Mind-Sets and Preempts; Theory of Dissipative Structures; Giving Ego a Job; Without Pointing Fingers; Let Them Make the Connection; "This Way to Dialogue" Signs; Choosing Mind-Sets; Now or Never; 12 The Socratic Method; Socrates-More Than One Voice; Don't Give Them Fish-Help Them Learn How to Fish
- A Midwife Assists
