Leading the unleadable how to manage mavericks, cynics, divas, and other difficult people
The control-freak, the narcissist, the slacker, the cynic... Difficult people are the worst part of a manager’s job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with—and it’s your responsibility to do it. Leadin...
| Otros Autores: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM, American Management Association
[2017]
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| Edición: | 1st edition |
| Colección: | Gale eBooks
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630222806719 |
Tabla de Contenidos:
- part 1. The call to exceptional leadership
- The leadership crisis point
- Accept the call of exceptional leadership
- the mindset to lead the unleadable
- part 2. the leader in action: spotting trouble, dealing with trouble
- Fine-tune your radar for trouble
- Take action: transforming the troublesome
- Follow through: a bridge to enduring improvement
- Decision time: remove or improve?
- part 3. The leader in action: preventing trouble
- The need for mountains
- Set expectations of excellence
- Expecting excellence every day
- Exceptional starts lead to exceptional results
- part 4. Leading leaders
- Lead leaders: growing proven ability
- Leader, lead thyself: exceptional self-leadership
- Closing notes on transforming the troublesome to the tremendous.
