Dealing with the tough stuff how to achieve results from key conversations
A practical toolkit for handling workplace conflict and difficult conversations Dealing with the Tough Stuff is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed fu...
| Other Authors: | , , |
|---|---|
| Format: | eBook |
| Language: | Inglés |
| Published: |
Milton, Queensland :
Wiley
2016.
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| Edition: | Revised and updated second edition |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630222606719 |
Table of Contents:
- Title Page; Copyright; Preface; About the authors; Acknowledgements; Introduction; Making a difference; The foundation for success; Difficult behaviours, not difficult people; Manipulating for good; Upgrade your expectations; How to use this book; Stepping up to the challenge; Chapter 1: What's your tough stuff?: Getting clear on what's tough for you; Finding out your tough stuff; Vulnerability is the pathway to growth; Conclusion; Chapter 2: Dealing with the tough stuff: Foundational skills; Why do we do what we do?; Behaviour modification; Getting clear; Ensure maximum effectiveness
- Competing behaviours Meaningful work; Conclusion; Chapter 3: Dealing with the fluff stuff: Getting more direct in your language and achieving clarity; Get rid of the fluff; Traits versus behaviours; Why focus on behaviours in the tough stuff?; Given the opportunity, most people do the right thing; Stepping into behaviour-based language; Communication media; The power of words; Strip back your message; Conclusion; Chapter 4: Dealing with the unsaid stuff: Ensuring maximum leverage from your non-verbal communication; Non-verbal communication; Approachable versus credible; Making your point
- The game-changer Grounded in science; Conclusion; Chapter 5: Dealing with the remote stuff: Having the key conversations when geography is an issue; Find the best, don't choose from the rest; Key challenges for leading a remote team; Five guiding principles for communicating remotely; The process; It's more than a transaction; Shared experiences and cultural rituals; Conclusion; Chapter 6: Dealing with the gruff stuff: Addressing anger and managing high emotions; Emotions: ignore them at your peril; Allow others to own their own emotions; Anger and actions are two separate things
- Tour of the emotional brain Emotions at work: addressing anger and sadness; Conclusion; Chapter 7: Dealing with the huff stuff: Dealing with resistant, defensive and stubborn behaviour; Resistant behaviour; Defensive behaviour; Turn fear into confidence; Stubborn behaviour; Assertiveness and empathy; The other half of the assertiveness equation; Solving the assertiveness puzzle; Conclusion; Chapter 8: Dealing with the rapid stuff: Addressing the tough issues in a rapid-change environment; Riding the wave of change fatigue; Waiting for calm is false hope; Cultivating an experimentation mindset
- Roadblocks: the four ways people respond Get RAPID; Map it, chunk it, see it; Conclusion; Chapter 9: Dealing with the rough stuff: The big three: restructure, redundancy and dismissal; Mapping the journey; The common denominator: transition; Mindset makes a difference; Moments of truth: having the termination conversation; True transparency: give them 100 per cent; Stepping through grief and loss; Disruption creates innovation; Conclusion; Chapter 10: Dealing with the bluff stuff: Handling emotional manipulation in the workplace; Two kinds of bluffers; Two-way street
- Avoid the popularity stakes
