Designing bots creating conversational experiences
From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that h...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Beijing, [China] :
O'Reilly
2017.
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| Edición: | First edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630191906719 |
Tabla de Contenidos:
- What are bots?
- Bot types
- Major platforms
- Major use cases
- Bot anatomy
- Branding, personality, and human involvement
- Artificial intelligence
- The conversation
- Rich interactions
- Context and memory
- Bot discovery and installation
- Engagement methods
- Monetization
- Design process overview
- Use case definition and exploration
- Conversation scripting
- Designing and testing
- Bot building overview
- Analytics and continuous improvement
- To infinity and beyond-the future of bots.
