Cita APA (7a ed.)

Scott, D. M. (2016). The new rules of sales and service: How to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business (Revised and expanded.). John Wiley & Sons, Inc.

Cita Chicago Style (17a ed.)

Scott, David Meerman. The New Rules of Sales and Service: How to Use Agile Selling, Real-time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business. Revised and expanded. Hoboken, New Jersey: John Wiley & Sons, Inc, 2016.

Cita MLA (9a ed.)

Scott, David Meerman. The New Rules of Sales and Service: How to Use Agile Selling, Real-time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business. Revised and expanded. John Wiley & Sons, Inc, 2016.