Cita APA (7a ed.)

Hamme, D. (2015). Customer focused process innovation: Linking strategic intent to everyday execution (1st edition.). McGraw-Hill.

Cita Chicago Style (17a ed.)

Hamme, David. Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution. 1st edition. New York: McGraw-Hill, 2015.

Cita MLA (9a ed.)

Hamme, David. Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution. 1st edition. McGraw-Hill, 2015.