Leadership Lessons from a UPS Driver Delivering a Culture of We, Not Me
United Parcel Service (UPS) is a household name that customers and investors alike hold in high regard. Who hasn't been delighted by a right-on-time delivery, one of the 18 million UPS makes every day? Founded over a hundred years ago, UPS has moved steadily up the Fortune 500 while so many oth...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Oakland :
Berrett-Koehler Publishers
2016.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630081406719 |
Tabla de Contenidos:
- Cover Page; Title Page; Copyright Page; Dedication; Contents; Introduction; CHAPTER 1 Delivering a Culture; CHAPTER 2 Building a Successful Team; CHAPTER 3 Divine Intervention; CHAPTER 4 Developing Your Team's Unique Talents; CHAPTER 5 Targeting the Most Critical Information; CHAPTER 6 Cultivating the X Factor; CHAPTER 7 Maintaining an Ethical Environment; CHAPTER 8 Fostering Positive Interactions; CHAPTER 9 Moving Forward; CHAPTER 10 Prepare for Places Unexpected; CHAPTER 11 Signed, Sealed, and Delivered; A Study Guide for Leaders and Their Teams; Endnotes; The "We" (It's Not Just Me!)
- AcknowledgmentsIndex; About the Author
