Cita APA (7a ed.)

Devlin, K. A. (2015). Customer Service Training (1st edition.). American Society for Training & Development.

Cita Chicago Style (17a ed.)

Devlin, Kimberly Author. Customer Service Training. 1st edition. [Place of publication not identified]: American Society for Training & Development, 2015.

Cita MLA (9a ed.)

Devlin, Kimberly Author. Customer Service Training. 1st edition. American Society for Training & Development, 2015.