APA (7th ed.) Citation

Reason, B., Løvlie, L., Flu, M. B., Lai, W., Gates, M., & Leeuvan, W. V. (2016). Service design for business: A practical guide to optimizing the customer experience (1st edition.). Wiley.

Chicago Style (17th ed.) Citation

Reason, Ben, Lavrans Løvlie, Melvin Brand Flu, Wendy Lai, Melissa Gates, and Wendy Van Leeuvan. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. 1st edition. Hoboken, New Jersey: Wiley, 2016.

MLA (9th ed.) Citation

Reason, Ben, et al. Service Design for Business: A Practical Guide to Optimizing the Customer Experience. 1st edition. Wiley, 2016.