Cita APA (7a ed.)

Thompson, H. (2015). Who stole my customer??: Winning strategies for creating and sustaining customer loyalty (Second edition.). Pearson Education.

Cita Chicago Style (17a ed.)

Thompson, Harvey. Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty. Second edition. Upper Saddle River, New Jersey: Pearson Education, 2015.

Cita MLA (9a ed.)

Thompson, Harvey. Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty. Second edition. Pearson Education, 2015.