The mediation process practical strategies for resolving conflict
The Fourth Edition of a seminal work in the field of mediation and conflict resolution For almost thirty years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediati...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
San Francisco, CA :
Jossey-Bass
[2014]
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| Edición: | Fourth edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629985506719 |
Tabla de Contenidos:
- Approaches for managing and resolving disputes and conflicts
- The mediation process : mediator roles, functions, approaches, and procedures
- The practice of mediation
- Conflict analysis : understanding the causes of conflicts and opportunities for collaboration
- Negotiation and conflict resolution
- The mediation process : an overview
- Making initial contacts with disputing parties
- Collecting and analyzing background information
- Designing a plan for mediation
- Beginning mediation
- Presenting parties' initial perspectives and developing an agenda
- Educating about issues, needs, and interests and framing problems to be resolved
- Generating options and problem solving
- Evaluating and refining options for understandings and agreements
- Reaching understandings and agreements and achieving closure
- Implementing and monitoring understandings and agreements
- Strategies for responding to special situations
- Strategies for multiparty mediation
- Toward an excellent practice for mediation.
