Measuring the success of leadership development a step-by-step guide for measuring impact and calculating ROI
Evaluate leadership development programs all the way to impact and ROI. Globally, a record amount is being invested in leadership development, more than at any other time in history. And that translates into additional accountability for anyone spearheading a new program. Measuring the Success of Le...
| Otros Autores: | , , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Alexandria, Virginia :
ATD Press
[2015]
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629943106719 |
Tabla de Contenidos:
- Intro
- Title Page
- Copyright
- Table of Contents
- Preface
- Part I: The ROI Methodology: A Credible Approach to Evaluating Your Leadership Development Programs
- Chapter 1 Leadership Development Is as Important as Leadership Itself
- The Top Executive View
- Status of Leadership Development
- Measuring the Results
- Final Thoughts
- Chapter 2 System for Accountability
- High-Performing Culture and Measurement
- How and Why Leadership Development Fits With ROI
- Types of Data for the ROI Methodology
- Selecting Programs for ROI Analysis
- ROI Process Model
- Final Thoughts
- Chapter 3 Alignment of Programs and Evaluation Planning
- Achieving the Proper Alignment
- Evaluation Planning
- Case Study
- Final Thoughts
- Chapter 4 Data Collection at Five Levels
- Quantitative and Qualitative Inquiry
- Questionnaires and Surveys
- Testing
- Interviews
- Focus Groups
- Observations
- Action Plans and Performance Agreements
- Monitoring Performance
- Improving the Response Rate for Data Collection
- Sources of Data
- Timing for Data Collection
- Final Thoughts
- Chapter 5 Data Analysis That Is Practical and Credible
- Isolating the Effects
- Converting Data to Monetary Units
- Costs of the Program
- Calculating the Return
- Intangibles
- Final Thoughts
- Chapter 6 Reporting Results to Appropriate Audiences
- Guidelines for Communicating Results
- The Cautions of Communicating Results
- The Complete Report
- Using Meetings
- The Joan Kravitz Story: Presenting the Results of an ROI Study to Senior Management
- Routine Communication Tools
- Routine Feedback on Progress
- The Communication Plan
- Final Thoughts
- Chapter 7 Implementing and Sustaining ROI
- The Importance of Sustaining the Use of ROI
- Implementing the Process: Overcoming Resistance
- Assessing the Climate.
- Developing Roles and Responsibilities
- Establishing Goals and Plans
- Revising or Developing Guidelines and Procedures
- Preparing the Team
- Initiating ROI Studies
- Preparing the Clients and Executives
- Removing Obstacles
- Monitoring Progress
- Final Thoughts
- Part II: Evaluation in Action: Case Studies Describing the Evaluation of Leadership Development Programs
- Chapter 8 Measuring ROI in Leadership for Performance for Store Managers
- Chapter 9 Measuring ROI in a Supervisory Leadership Development Program.
- Chapter 10 Measuring ROI in Fundamentals of Business Leadership.
- Chapter 11 Measuring ROI in a Selection and Onboarding Program for New Leaders
- Chapter 12 Measuring ROI in Safety Leadership for Construction Project Leaders
- Chapter 13 Measuring ROI in an Operations Manager Development Program
- About the ROI Institute
- About the Authors
- Index.
