Communication essentials for dummies
Get ahead in your personal and professional life with crowd-pleasing communication skills Packed with advice on improving verbal and non-verbal communication skills alike, Communication Essentials For Dummies is a comprehensive, approachable guide to communication no one should be without. Utilising...
| Otros Autores: | , |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Milton, Qld :
Wiley Publishing Australia Pty Ltd
[2015]
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| Edición: | 2nd ed |
| Colección: | --For dummies.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629830606719 |
Tabla de Contenidos:
- Cover Page; Title Page; Copyright Page; Contents at a Glance; Table of Contents; Introduction; About This Book; Foolish Assumptions; Icons Used in This Book; Where to Go from Here; Chapter 1: Looking at the Finer Points of Great Communication; Using Your Whole Body to Communicate; Getting into the right frame of mind; Putting your eyes and ears to work; Communicating with Clarity; Sending a clear message; Providing feedback; Being clear about your goals, needs and preferences; Distinguishing between personal and business conversations; Displaying Respect for Other People
- Behaving respectfullyListening with an open mind; Connecting with different types of people; Handling Challenging Communications; Chapter 2: Knowing What You Want to Achieve; Communicating with a Clear Intention; Declaring your needs and preferences; Saying what you mean; Meaning what you say; Presenting a Compelling Case; Tapping into what matters to the other person; Speaking with credibility; Removing Potential Barriers to Achieving Your Aims; Avoiding criticising; Letting go of moralising; Casting aside blame; Chapter 3: Grasping Different Communication Styles
- Developing Your Awareness of Different Communication StylesCommunicating with the Loud and Proud or the Meek and Mild; Giving the introvert time to think; Letting the extrovert take the stage; Taking in the Wide View or Preferring Detail; Picking up on the big picture; Focusing on the fine detail; Chapter 4: Listening Actively for Total Understanding; Listening with the Intention to Understand; Lowering your barriers; Letting go of judgement; Turning off your opinions; Paying attention to people's words and behaviours; Hearing what people don't say; Getting into the Other Person's Mindset
- Asking questions to check your understandingParaphrasing for clarity; Letting People Know They've Been Heard; Being open to being corrected; Going beneath what's been said; Respecting people's feelings; Chapter 5: Establishing Rapport for Effective Communication; Building Trust and Camaraderie; Demonstrating curiosity; Finding common points of interest; Seeking similarities; Making your assumptions clear; Acknowledging the impact of your behaviour; Engaging with Empathy; Appealing to people's feelings; Standing in other people's shoes; Creating Alignment to Build Rapport
- Establishing rapport in the workplaceMatching and mirroring posture and energy; Listening for understanding; Pacing and leading to advance the conversation; Chapter 6: Choosing the Right Attitude; Speaking from the I-Position; Discovering the I-position; Using I-statements; Appreciating the Power of Your Actions; Letting go of accusations; Sending a message that resonates; Connecting with Commitment; Wanting to engage with other people; Networking effectively; Speaking with conviction; Telling a compelling story; Chapter 7: Speaking with Clarity; Illuminating Your Intention
- Supporting Your Breathing
