The hidden leader discover and develop greatness within your company
Without fanfare or fancy positions, valuable employees are quietly stepping up to leadership roles at every level of every company-the front-line worker who inspires the team to success, the field agent who solves a previously intractable problem, the service rep who thinks outside the box to build...
| Otros Autores: | , , , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM
2015.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629821906719 |
Tabla de Contenidos:
- Cover; Title; Copyright; Contents; List of Tools; Foreword; How to Use This Book; What Is a Hidden Leader?; Chapter 1: The Dynamics of Hidden Leadership; The End Result: Fulfilling the Value Promise; The Four Facets of Hidden Leadership; Chapter 2: Identify Hidden Leaders; When One Characteristic Is Missing; When One Characteristic Dominates; Worksheet: Evaluate a Hidden Leader; Chapter 3: Enable Integrity; How Do You Recognize Integrity?; Worksheet: Identify Integrity; How Can You Support Integrity?; Does Your Culture Support Integrity?; What Can You Do to Enable Cultural Integrity?
- Can You Teach Integrity?Worksheet: Evaluate Your Company's Integrity; Chapter 4: Build Essential Relational Skills; The Source of Relational Leadership; Developing Essential Relational Skills; Identifying Relational Leaders; Worksheet: Assess a Relational Leader; Identifying Relational Cultures; Assessment: Your Organization's Culture; Building Essential Relational Skills Within Your Culture; Chapter 5: Create a Focus on Results; Evaluating a Focus on Results; Worksheet: What Kind of Leader?; Building Individual Engagement; Maintaining Individual Engagement
- Chapter 6: Instill Customer PurposeCustomer Purpose Isn't Customer Service; The Source of Customer Purpose; Worksheet: Assess the Customer-Purposed Hidden Leader; Create Customer Purpose; Chapter 7: Measure Performance; Measurement = The Norm; Why Measure Performance?; Effective Performance-Measurement Systems; How Well Do You Measure Performance to Improve?; Assessment: Evaluate Your Perfomance-Measurement System; Chapter 8: Engaging Hidden Leaders; From Hidden to Overt; What About Potential Hidden Leaders?; Enabling Hidden Leadership; Epilogue: Making the Hidden Visible; Acknowledgments
- Appendix: Tools to Discover and Develop Hidden LeadersNotes; Bibliography; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X; About the Authors; Free Sample Chapter from Lead with a Story
