Making process improvement work for service organizations a concise action guide

Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap–offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and...

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Detalles Bibliográficos
Autor principal: Potter, Neil S. (-)
Otros Autores: Sakry, Mary E.
Formato: Libro electrónico
Idioma:Inglés
Publicado: Upper Saddle River, N.J. : Addison-Wesley c2012.
Edición:1st edition
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629745206719

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