Cita APA (7a ed.)

Potter, N. S., & Sakry, M. E. (2012). Making process improvement work for service organizations: A concise action guide (1st edition.). Addison-Wesley.

Cita Chicago Style (17a ed.)

Potter, Neil S., y Mary E. Sakry. Making Process Improvement Work for Service Organizations: A Concise Action Guide. 1st edition. Upper Saddle River, N.J.: Addison-Wesley, 2012.

Cita MLA (9a ed.)

Potter, Neil S., y Mary E. Sakry. Making Process Improvement Work for Service Organizations: A Concise Action Guide. 1st edition. Addison-Wesley, 2012.