Cita APA (7a ed.)

International Business Machines Corporation, Batty, B. A., Brown, J. C., & Bücker, A. C. (2013). IT service management best practices: Using IBM SmartCloud control desk. IBM Corporation International Technical Support Organization.

Cita Chicago Style (17a ed.)

International Business Machines Corporation, Bo Author Batty, Jason Contributor Brown, y Axel Contributor Bücker. IT Service Management Best Practices: Using IBM SmartCloud Control Desk. [Place of publication not identified]: IBM Corporation International Technical Support Organization, 2013.

Cita MLA (9a ed.)

International Business Machines Corporation, et al. IT Service Management Best Practices: Using IBM SmartCloud Control Desk. IBM Corporation International Technical Support Organization, 2013.