Communication skills for engineers

Communication skills for engineers

The new second edition of Communication Skills for Engineers brings in a sound understanding and insight into the dynamics of communication in all spheres of life – interpersonal, social and professional. The book hinges on the premise that effective communication is an outcome of using the right co...

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Detalles Bibliográficos
Autor principal: Mishra, Sunita (-)
Otros Autores: Muralikrishna, C.
Formato: Libro electrónico
Idioma:Inglés
Publicado: New Delhi, India : Pearson 2011.
Edición:2nd ed
Colección:Always learning.
Materias:
Communication in engineering.
Business communication.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629630406719
Tabla de Contenidos:
  • Cover
  • Contents
  • Preface
  • Introduction: Information Technology and Communication
  • Information Technology in India and the Process of Communication
  • Communication: Aspects and Issues
  • Vitals of Communication
  • The Function of Language
  • Elements of Human Communication
  • Creativity in Communication
  • Communicating with Concern and Empathy
  • The Johari Window
  • Interpersonal Communication
  • Passing Communication
  • Factual Communication
  • Thoughts and Ideas
  • Feelings
  • Peak Communication
  • Body Language
  • Persuasive Communication and Negotiation
  • Roles We Take on During Negotiation
  • Summary
  • Review Questions
  • Part I: Grammar Matters
  • Chapter 1: Tenses, the Active and the Passive Voice, and Reported Speech
  • Tenses
  • The Main and the Auxiliary Verbs
  • The Finite and the Non-Finite Verb
  • The Forms of the Verb
  • The Simple Present Form
  • The Present Continuous Form
  • Simple Past
  • Past Continuous
  • Present Perfect
  • Present Perfect Continuous
  • Past Perfect
  • The Future
  • The Passive
  • Forms of the Passive
  • Reported Speech
  • Reported Speech and "Wh" Words
  • Reported Speech and Commands
  • Summary
  • Part II: Communication Matters
  • Chapter 2: Non-Verbal Communication: Body Language
  • The Communicating Body
  • Studying Body Language
  • The Face
  • The Hands
  • The Arms
  • The Legs
  • Sitting Styles
  • Distance and Positioning
  • Body Orientation
  • Pointing
  • Mirror Imaging
  • Role-Play
  • Role Descriptions
  • Summary
  • Review Questions
  • Chapter 3: Listening Skills
  • The Lynch Pin of Communication
  • Hearing and Listening
  • Active Listening
  • Kinds of Listening
  • Role-Play
  • Barriers to Good Listening
  • Role-Play
  • Role Descriptions
  • Chinese Whisper
  • Good Listening
  • Summary
  • Review Questions
  • Chapter 4: Speaking and Negotiation Skills
  • The Art of Speaking
  • Speech Styles.
  • Presentation Skills
  • Making an Effective Presentation
  • The Content of Presentations
  • Attention Curve
  • Factors Aiding Effective Presentation
  • Use of Visual Aids
  • Flip Charts
  • Overhead Projector (OHP)
  • Power Point Presentations
  • Role-Plays
  • Introduction
  • Role-Play - 1
  • Number of Participants: 4
  • Role Descriptions
  • Role-Play - 2
  • Number of Participants: 5
  • Role Descriptions
  • Role-Play - 3
  • Number of Participants: 4
  • Role Descriptions
  • Role-Play - 4
  • Number of Participants: 4
  • Role Descriptions
  • Role-Play - 5
  • Number of Participants: 3
  • Role Descriptions
  • Role-Play - 6
  • Number of Participants: 5
  • Role Descriptions
  • Role-Play - 7
  • Number of Participants: 4
  • Role Descriptions
  • The Committee Members
  • Role-Play - 8
  • Role Descriptions
  • The Representatives
  • The Representatives
  • Negotiation Skills
  • Speech as Negotiation
  • Negotiation Styles and their Contexts:
  • Summary
  • Review Questions
  • Chapter 5: Reading Skills
  • Eye Movements and Chunking
  • Speed Reading
  • 1. Reading Selectively
  • 2. Reading Without Subvocalising.
  • The SQ3R Method
  • Survey
  • Question
  • Read
  • Recite
  • Review
  • Summary
  • Review Questions
  • Chapter 6: Writing Skills
  • The Basics of Writing
  • The Process of Writing
  • Pre-Writing
  • Writing
  • Post-Writing
  • Paragraph
  • Sequencing
  • Instructional Writing
  • Logging Instructions
  • Precis Writing
  • Look at the Following Example:
  • Précis:
  • Abstract Writing
  • Difference Between an Abstract and a Summary
  • Note-Taking
  • Recession
  • Summary
  • Review Questions
  • Chapter 7: Creativity and Mind-Mapping
  • Creativity
  • Times when we are Creative
  • Thinking Up a New Idea
  • Doing Something Spontaneous
  • Creativity and Building Relationships
  • Ways in Which You can be Creative
  • Creativity Through Visioning
  • Creativity Through Exploring.
  • Developing Your Creativity
  • Creating the Intuitive Space
  • Factors that Block Creativity
  • Mind-Mapping: the Networking of Ideas
  • The Human Brain
  • The Brain and the Gestalt
  • Radiant Thinking
  • The Role of Images and Colours in Remembering
  • Mind-Mapping and the Learning Process
  • Some Guiding Principles in Making a Mind-Map
  • Note-Taking and Mind-Mapping
  • Mind-Mapping for Essays
  • Mind-Mapping for Examinations
  • Mind-Mapping: Some Do's and Don't's
  • Do's
  • Don't's
  • Summary
  • Review Questions
  • Chapter 8: Résumé Writing, Curriculum Vitae (CV) and Statement of Purpose (SOP)
  • Definition of a Resume
  • Functional Résumé
  • Chronological Résumé
  • Combined Résumé
  • Power Words
  • Guidelines for Effective Resume Writing
  • Points to be Included
  • Points to be Generally Excluded
  • Curriculum Vitae (CV)
  • Statement of Purpose (SOP)
  • Considerations about Form and Language
  • Words and Phrases to be Used Discretely and with Explanation
  • Summary
  • Review Questions
  • Chapter 9: Team-Talk, Group Discussion and Interviews
  • Importance of Talk in a Team
  • Conflict Management
  • Communication in Teams
  • Role-Taking in Teams: Task Roles, Building Roles, Maintenance and Negative Roles
  • Task Roles
  • Building and Maintenance Roles
  • Negative Roles
  • Group Discussions (GD)
  • Structuring the GD
  • Successful Group Discusion
  • Interviews
  • Viewpoint
  • Major Purposes of an Interview
  • Significance of the Interview Method
  • Techniques of Interviewing
  • Series Interview
  • Filter Interview
  • Set Interview
  • Simulation Interview
  • Spot-Calibre Interview
  • Panel/Board/Committee Interview
  • Preparing for an Interview
  • Time Management
  • Appearance
  • Body Language
  • Communication Skill
  • Enthusiasm
  • Brevity
  • Listen Carefully
  • Be Honest
  • Adapt Yourself
  • Maintain Proportion and Poise.
  • Demonstrate Leadership Qualities
  • Kinds of Questions Expected at Interviews
  • Leading Questions
  • Open-Ended Questions
  • Probing Questions
  • Close-Ended Questions
  • The Interview Process
  • Step 1: Initiation of the Interview
  • Step II: Investigating the Tenor of Behaviour
  • Step III: Assessing the Candidate's Knowledge and Understanding
  • Step IV: Assessment of Interpersonal and Social Qualities
  • Step V: All-in-All Assessment
  • Norms for Assessment of a Candidate
  • Summary
  • Review Questions
  • Chapter 10: Telephone Skills, Meetings and Minutes
  • Telephonic Communication
  • 1. Positive (Do's)
  • 2. Negative (Don'ts)
  • On the Phone: a Few Patterns
  • Meetings
  • Guidelines for Effective Meetings
  • Conducting a Meeting
  • Participating in a Meeting
  • The Language of Meetings
  • Minutes Writing
  • Pattern of Minutes
  • Minutes of Routine Board Meetings of Companies
  • Sample 1: Minutes of a Routine Board Meeting
  • Sample 2: Minutes of the Meeting of Board of Directors (Meeting Held before the Annual General Meeting).
  • Summary
  • Review Questions
  • Chapter 11: Business Letters, Technical Writing, E-Mail Writing
  • Business Letters
  • Business Letters: General Layout
  • 1. Heading
  • 3. The Salutation
  • 4. The Body
  • 5. Common Endings or Subscription
  • Business Letter: Samples
  • 1. A Letter of Inquiry
  • 2. Reply Letter
  • 3. Placing an Order
  • Characteristics of a Good Business Letter
  • Letter: a
  • Letter: B
  • Business Report Letter
  • Look at a Sample Business Letter Report:
  • Forms of Layout
  • Layout 1: Indented Form
  • Layout 2: Hanging Indentation Form
  • Layout 3: Block Form
  • Layout 4: Modified Block Form
  • Layout 5: Semi Block Form
  • Technical Writing
  • Introduction
  • Organization and Language
  • Technical Description
  • E-Mail Writing
  • Basics of E-Mail Messages
  • Benefits of E-Mail.
  • Features of Effective E-Mail Messages
  • Format of an E-Mail Message
  • Regular E-Mail Practices
  • Email Writing Process
  • Summary
  • Review Questions
  • Chapter 12: Report Writing, Project and Proposal Writing
  • Report Writing: Theory and Practice
  • Structure of a Detailed Written Report
  • Reports of Routine Nature
  • Reports that are Special
  • Methods of Reporting
  • 1. Report on Workers' Discontent Presented in the Letter Form
  • 2. Report on Workers' Discontent in the Schematic Form
  • Feasibility Report
  • The Empirical Research Report
  • Introduction
  • Data Recorders Accuracy
  • Accuracy and Functioning of Mechanical Data Recorders
  • Functioning of Electronic Data Recorders
  • Accuracy of Electronic Data Recorders
  • Test Plan Development
  • Reduced Cost by Defining the Distribution
  • Conclusion
  • Proposal Writing
  • The Overall Structure
  • Summary
  • Review Questions
  • Appendix
  • Appendix A: Vocabulary Expansion
  • The Importance of Vocabulary
  • English Vocabulary
  • Recognition and Production Vocabulary
  • Content and Function Words
  • Confusibles
  • B. Homographs
  • C. Homonyms
  • D. Confusing Pairs of Words
  • E. Collocation
  • Phrasal Verbs
  • Idiomatic Expressions
  • Single Word Substitutes
  • Linkers or Thought Connectives
  • Appendix B: Common Errors in English Communication
  • Wrong Use of Prepositions/Preposition Phrases.
  • Unnecessary Use of Prepositions
  • Omission of Prepositions
  • Use of Wrong Prepositions
  • Use of Wrong Tenses
  • Use of Wrong Words
  • Use of Wrong Agreement
  • Appendix C: Practice Exercises
  • Appendix D: Model Question Papers
  • Model Question Paper - 1
  • Model Question Paper - 2
  • Model Question Paper - 3
  • Model Question Paper - 4
  • Model Question Paper - 5
  • Bibliography.

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