Beyond blame learning from failure and success
Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Sebastopol, CA :
O'Reilly
2015.
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| Edición: | First edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629565106719 |
Tabla de Contenidos:
- Copyright; Table of Contents; Preface; Safari® Books Online; How to Contact Us; Acknowledgments; Chapter 1. Executive Action; Chapter 2. Dealing with the Root Cause; Chapter 3. Operator Error; Chapter 4. The Bad Apples; Chapter 5. Holding to Account; Chapter 6. Why Things Break; Chapter 7. Who's to Blame?; Chapter 8. Trade-offs; Chapter 9. Reliable Errors (or Reliably Error-Prone); Chapter 10. The Second Victim; Chapter 11. The Downside of Blame; Chapter 12. Paradigm Shift; Chapter 13. Executive Support; Chapter 14. Complex, Adaptive Systems; Chapter 15. The Learning Review
- Chapter 16. The TimelineChapter 17. The Town Hall; Chapter 18. The Learning Review Framework; Index; About the Author
