Cita APA (7a ed.)

Rao, R. M. (2011). Services marketing (2nd ed.). Dorling Kindersley.

Cita Chicago Style (17a ed.)

Rao, Rama Mohana. Services Marketing. 2nd ed. New Delhi: Dorling Kindersley, 2011.

Cita MLA (9a ed.)

Rao, Rama Mohana. Services Marketing. 2nd ed. Dorling Kindersley, 2011.