Catalogs, services and portfolios an ITSM success story
"…the use of a story to illustrate both ITIL ® process basics and the inherent implementation challenges makes this a powerful but quick, easy read." Susan Schellhase, itSMF USA member Achieving success through transforming behaviour High-performing IT organizations know that success is mo...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Cambridgeshire, England :
IT Governance Publishing
2014.
|
| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629485206719 |
Tabla de Contenidos:
- Cover
- Title
- Copyright
- Preface
- About the Author
- Acknowledgements
- Contents
- Introduction
- Chapter 1: Don't Fall Under the Bus
- Chapter 2: Strange Bedfellows
- Chapter 3: Don't Confuse Me with Facts
- Chapter 4: Blind Me with Science
- Chapter 5: The Joy of Conflicts
- Chapter 6: Masters of the Universe
- Chapter 7: How Hard Can it Be?
- Chapter 8: Chow Fun
- Chapter 9: Help I Need Something
- Chapter 10: Don't Peek Behind the Curtain
- Chapter 11: Know What You Don't Know
- Chapter 12: A Fool with a Tool is Still a Fool
- Chapter 13: Boiling the Ocean, a Spoonful at a Time
- Chapter 14: Change is Hard
- Chapter 15: No Good Deed Goes Unpunished
- ITG Resources.
