Cita APA (7a ed.)

Chasen, E., & Putnam, B. (2012). The manager's communication toolbox (1st edition.). American Society for Training & Development.

Cita Chicago Style (17a ed.)

Chasen, Everett, y Bob Putnam. The Manager's Communication Toolbox. 1st edition. Alexandria, VA: American Society for Training & Development, 2012.

Cita MLA (9a ed.)

Chasen, Everett, y Bob Putnam. The Manager's Communication Toolbox. 1st edition. American Society for Training & Development, 2012.